Frequently Asked Questions

Everything you need to know about upgrading your living space with TT US.

What is the standard shipping time for furniture orders?

Most in-stock items are processed within 2-3 business days. Depending on your location in the US, delivery typically takes between 5 to 10 business days for standard shipping.

Do you offer white-glove delivery and assembly?

Yes, we offer premium white-glove delivery for an additional fee at checkout. This includes room-of-choice delivery, full assembly, and removal of all packaging materials.

What is your return policy for home decor and furniture?

We offer a 30-day return policy for most items in their original packaging. Please note that a restocking fee may apply for large furniture items, and shipping costs are non-refundable.

Are your products covered by a warranty?

All TT US furniture comes with a limited 1-year warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.

How can I track the status of my home delivery?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal where you can monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home purchases.